by tyllererrinn
New Member

My phone won’t work in the EU

I am abroad in France and I received the text from EE to say I could use my usual plan minutes, texts and data whilst here but I haven’t been able to use my phone for 3 days now. My data roaming is on, my carrier settings are set to choose a network automatically and my dial assist is on so i’m unsure what is going on honestly. 

2 REPLIES 2
by Grand Master
Grand Master

Re: My phone won’t work in the EU

@tyllererrinn   Login to your online EE account and under manage this device enable call abroad and premium rate numbers, then restart the device.    

by
EE Community Support Team

Re: My phone won’t work in the EU

Hi @tyllererrinn

 

Welcome to the community.

 

You may need to check roaming is active if you have a pay monthly account, you can do this by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate Calls >This will show as ticked if roaming and calling abroad is activate.

 

If they are not showing as ticked, can you activate these?

 

Hope you are having a lovely time in France 🙂

 

Leanne.

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