by Gribbo007 Investigator
Investigator

My phone won't send texts or make calls even though I have set up data roaming.

Just arrived in Jamaica and my phone can receive texts but won't make calls or send texts. Can someone help please I need my phone for work. The phone is a Samsung s8 thank you

6 REPLIES 6
by Gribbo007 Investigator
Investigator

My phone won't send texts or make calls even though I have set up data roaming.

Just arrived in Jamaica and my phone will receive texts but won't make calls or send texts. Can someone help please I need my phone to work. I made sure roaming was set up before I went away. My phone is a Samsung S8.

by Grand Master
Grand Master

Re: My phone won't send texts or make calls even though I have set up data roami

You may have set up roaming on your handset, but did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Brilliant Contributor
Brilliant Contributor

Re: My phone won't send texts or make calls even though I have set up data roami

@Gribbo007,

 

There is no need to post twice, but here you should be able to find the answers you are looking for:

 

https://community.ee.co.uk/t5/Roaming/bd-p/Roaming

 

You may not get much help tonight as it is past midnight, but you should find some answers in the link I sent you.

by Gribbo007 Investigator
Investigator

Re: My phone won't send texts or make calls even though I have set up data roami

Thank you for the quick reply. I have gone online to my account and roaming is switched on. I have tried turning my phone off and on and selecting a different network. 

I will wait till tomorrow now to see if anyone from EE contacts me. Thanks for your help. 

by Brilliant Contributor
Brilliant Contributor

Re: My phone won't send texts or make calls even though I have set up data roami

Another thing you can do if not already done so, is if using +44, change it to 0044 and see if that works, as many people have found that works, otherwise you will have to wait until tomorrow to see if one of EE employees will reply here, they will not ring you, and if you are a contract customer, then you can log-in to your account and see if a window pops up to chat with customer service.

by
EE Community Support Team

Re: My phone won't send texts or make calls even though I have set up data roami

Hi @Gribbo007,

 

Thanks for joining the EE Community.

 

What happens when you try to make a call? Do you hear a recorded message?

 

James

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