by Jodiem123
Explorer

My phone won’t let me send texts or call from abroad

Hi my phone has stopped working whilst I’m on holiday in Slovenia. It worked for the first day but now I can’t send texts or make phone calls. I’ve turned on the premium calls in the settings but this just doesn’t seem to save, every time I log back into my account it is switched off again. I need my phone working as we’re meeting up with a guide on Friday and can’t contact him at the moment.

3 REPLIES 3
by Jodiem123
Explorer

Re: My phone won’t let me send texts or call from abroad

Hi Jon,

No, I can’t dial any number.

Thanks
Jodie
by Grand Master
Grand Master

Re: My phone won’t let me send texts or call from abroad

Hi @Jodiem123

 

If you cannot enable roaming and international calls via your online account, then you will need to speak to CS via live chat (via your online account) if you cannot call from another device.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: My phone won’t let me send texts or call from abroad

Hi @Jodiem123.

 

Does your phone let you call 150?

 

Are you able to receive calls?

 

Jon

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