08-08-2017 07:57 AM
@Eliana1 Login to your online account and wait for a live chat window to pop up you can use that to get roaming enabled on your account.
08-08-2017 10:00 AM
Welcome to the EE Community. 🙂
Please try the troubleshooting below:-
You can see more help on our What to do if you're having problems abroad supporting article.