by asslannmahmood Investigator
Investigator

My phone will not make any phone calls abroad ? Help

I am abroad at the moment in morroco . I am not able to make any phone calls what so ever. I have had this problem ever since I came here (last friday) I have contacted ee about this and they said reset the settings and told me to wait 24 hours . Few days later and it still is not working. I need to make urgent phone call to my  bank in the UK regarding emergency funds (free number) and I am not able to ? Please help.me 

9 REPLIES 9
by asslannmahmood Investigator
Investigator

My phone not allow me to make phone calls abroad ?

I am abroad at the moment in morroco . I am not able to make any phone calls what so ever. I have had this problem ever since I came here (last friday) I have contacted ee about this and they said reset the settings and told me to wait 24 hours . Few days later and it still is not working. I need to make urgent phone call to my  bank in the UK regarding emergency funds (free number) and I am not able to ? Please help.me 

by Grand Master
Grand Master

Re: My phone will not make any phone calls abroad ? Help

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by asslannmahmood Investigator
Investigator

Re: My phone will not make any phone calls abroad ? Help

Yes it has a tick on it I have just checked on my ee. I already knew this as I contacted ee few days ago and they said I am eligible and they resetted my settings and told me to wait 24 hours. It is stil not working. I need to make urgent phone calls I would be grateful if you could help.

by Grand Master
Grand Master

Re: My phone will not make any phone calls abroad ? Help

Both have ticks or just 1?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by asslannmahmood Investigator
Investigator

Re: My phone will not make any phone calls abroad ? Help

Yes they both have ticks 

by
EE Community Support Team

Re: My phone will not make any phone calls abroad ? Help

Hi @asslannmahmood

 

Thanks for posting on the community.

 

Can you receive calls and texts?

 

What phone are you using?

 

Hope you're having an amazing time 🙂

by asslannmahmood Investigator
Investigator

Re: My phone will not make any phone calls abroad ? Help

Samsung galaxy note 8. No I am not able to. Is it possible to get someone from ee to call me please as I am not good with the internet 

by
EE Community Support Team

Re: My phone will not make any phone calls abroad ? Help

Hi @asslannmahmood

 

I have sent you a private message on here to get some details.

 

Leanne.

by asslannmahmood Investigator
Investigator

Re: My phone will not make any phone calls abroad ? Help

I have responded...

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