by Jules9
Explorer

My phone isn't working and I am in Spain - help!

My phone isn't working and I am in Spain - help!

3 REPLIES 3
by
EE Community Support Team

Re: My phone isn't working and I am in Spain - help!

Hi @Jules9,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Did you activate roaming before you traveled?

 

Thanks

 

James

by Jules9
Explorer

Re: My phone isn't working and I am in Spain - help!

I am pay monthly and did not activate before leaving.

Sent from my iPhone
by
EE Community Support Team

Re: My phone isn't working and I am in Spain - help!

Hi @Jules9,

 

I've sent you a private message with a link to chat with customer services online.

 

They'll get your roaming services activated for you.

 

Thanks

 

James

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