by RhiV
Visitor

My phone is stuck on no service. I’ve tried everything! Please help!

I’m currently in Germany.

my phone has always worked perfectly  here before but this time it’s just stuck on no service. I’ve checked all my settings, made sure there are no updates, switched everything on and off and tried taking my SIM card in and out but nothing is working. My last bill was paid on time with no problems so I just don’t know what’s wrong.

2 REPLIES 2
by
EE Community Support Team

Re: My phone is stuck on no service. I’ve tried everything! Please help!

Hello there @RhiV

 

Thanks for coming to the community for help.

 

Can you try and connect to a different network,

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Also, can you try restarting the device and now try your data.

 

Let me know how you get on.

 

Leanne.

 

by Star Contributor
Star Contributor

Re: My phone is stuck on no service. I’ve tried everything! Please help!

Further to what Leanne has said, try connecting to a O2-DE a number of times from the network list and if that doesn't work, try Telekom/T-Mobile a number of times.

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