by Jac3418
Visitor

My phone is set up to use abroad but I can’t make phone calls from Lanzarote

My phone is supposed to be set up to I use while I’m abroad. I’m in Lanzarote and can’t make phone calls home. I keep getting an Orange message saying “calls to this number are restricted”. This happened last year and when I checked with EE when I got home they just said my phone was enabled to use abroad. I can’t even make a call to them to see what’s going wrong. Any ideas anyone?

2 REPLIES 2
by Grand Master
Grand Master

Re: My phone is set up to use abroad but I can’t make phone calls from Lanzarote

@Jac3418  Login to your online accounts and wait for a live chat window to pop up, you can use this to  chat to customer services about your account not being setup correctly as you don’t have “International and premium rate numbers” allowed on your account 

by
EE Community Support Team

Re: My phone is set up to use abroad but I can’t make phone calls from Lanzarote

Hello there @Jac3418

 

Thanks for coming to the community.

 

This is great advice from @Chris_B.

 

If you log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Thanks, Leanne.

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