by
New Member

My phone is not working abroad

Hi,

 

My phone is not working abroad, I have a euro bundle added to my account however the phone says sim/network error and emergency calls only.

 

I'm pretty sure I set up roaming on my account before I left. I've restarted the device, disabled 4G, manually selected all of the available networks and I can't connect to any. I'm thinking I didn't set up roaming properly however I can't call customer services as I have no access to any other phone.

 

Any help is much appreciated.

2 REPLIES
by
Maestro

Re: My phone is not working abroad

Hi, 

 

If you are an EE pay monthly customer then you can use live chat via EE contract page here.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekdays and until 8pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. These costs also apply to calls to 07953 966 250.
by
EE Community Support Team

Re: My phone is not working abroad

Hi @CRAIGPARKINSON

 

Thanks for coming to community Smiley Happy

 

Just in addition to what @Northerner has advised you, if the chat link won't work then please use the contacts page to call us from an alternative mobile or a landline number.

 

Cheers

 

Richard

 

Smiley Happy

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