by Scotty0406
Explorer

My phone is not taking calls aboard

 
2 REPLIES 2
by Scotty0406
Explorer

Hi I am in turkey and my phone is not letting calls come in or calls to go out

 
by
EE Community Support Team

Re: My phone is not taking calls aboard

Hello there @Scotty0406

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you are with us on a pay monthly account, can you check you are set up to use your phone abroad.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these settings?

 

Let us know how you get on 🙂

 

Leanne.

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