by markstevenbarry
Explorer

My phone is not roaming in Poland but has done on my previous visits

My phone is not roaming in Poland but has don't on previous visits

5 REPLIES 5
by Grand Master
Grand Master

Re: My phone is not roaming in Poland but has done on my previous visits

Hi @markstevenbarry

 

Try logging into your online account and activating roaming and international calls.

 

If you own an IPhone try resetting your network settings.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: My phone is not roaming in Poland but has done on my previous visits

Hi @markstevenbarry

 

Welcome to the EE Community,

 

try  logging into your My EE account online.  

 

Then go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate > They will need to show as ticked for you to use your phone abroad.  

 

If you can activate both settings this will update within 24 hours.   

 

 

by
EE Community Support Team

Re: My phone is not roaming in Poland but has done on my previous visits

Hi @markstevenbarry,

 

Welcome to the EE Community. Smiley Happy

 

Have you been able to get connected by following @Northerner and @David's great advice?

 

Thanks

 

James

by markstevenbarry
Explorer

Re: My phone is not roaming in Poland but has done on my previous visits

No and ive also tryed my sim in other devices with the same out come ive alway been able to use my phone in poland but on this trip im having trouble 

by
EE Community Support Team

Re: My phone is not roaming in Poland but has done on my previous visits

Thank you for confirming this @markstevenbarry

 

I have sent you a private message for further information,

 

Speak soon, Katie 🙂

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