by Adron Investigator
Investigator

My phone is not receiving texts when i am abroad.

I am currently in Colombia and not receiving texts from my bank. I need the texts for my bank to confirm payments to my money card. Please help!

9 REPLIES 9
by
EE Community Support Team

Re: My phone is not receiving texts when i am abroad.

Hi @Adron,

 

Welcome to the EE Community.

 

Were you able to receive texts from your bank when in the UK?

 

Are you receiving other texts as normal?

 

Thanks

 

James

by Adron Investigator
Investigator

Re: My phone is not receiving texts when i am abroad.

Yes I could receive texts when in the UK it's just since being abroad I
have stopped getting them. I checked with my bank and everything is good on
their end.
by
EE Community Support Team

Re: My phone is not receiving texts when i am abroad.

Hi @Adron,

 

Are you able to receive other texts at the moment or is your phone not working at all?

 

Thanks

 

James

by Adron Investigator
Investigator

Re: My phone is not receiving texts when i am abroad.

I haven't been able to receive any other texts. Do I need to buy roaming to
receive texts ?

Thank you
by
EE Community Support Team

Re: My phone is not receiving texts when i am abroad.

Hi @Adron,

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

by Adron Investigator
Investigator

Re: My phone is not receiving texts when i am abroad.

I am pay as you, I buy a bundle every month.
by
EE Community Support Team

Re: My phone is not receiving texts when i am abroad.

Hi @Adron,

 

Do you have sufficient credit to cover the cost of receiving a text?

 

See the roaming costs for Colombia >

 

Thanks

 

James

by Adron Investigator
Investigator

Re: My phone is not receiving texts when i am abroad.

Yes it automatically tops up every month.
by
EE Community Support Team

Re: My phone is not receiving texts when i am abroad.

Hi @Adron,

 

The text wouldn't be covered by your UK pack allowances.

 

Do you have additional credit or just a pack?

 

Thanks

 

James

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