by Kerrygipp Investigator
Investigator

My phone has no signal while in spain

I was able to use my phone arrived in spain, now I cant call it text

7 REPLIES 7
by Grand Master
Grand Master

Re: My phone has no signal while in spain

@Kerrygipp   Login to your online account and enable roaming also enable call abroad and premium rate numbers then restart the device. 

by Kerrygipp Investigator
Investigator

Re: My phone has no signal while in spain

When I try log in it says account closed
by
EE Community Support Team

Re: My phone has no signal while in spain

Hi @Kerrygipp.

 

Are you able to use another phone to get in touch with our Customer Care team?

 

They will be able to check if roaming is activated for you.

 

Jon

by Kerrygipp Investigator
Investigator

Re: My phone has no signal while in spain

Thanks tried to use use hotels phone at premium rate 🤬🤬🤬🤬
by
EE Community Support Team

Re: My phone has no signal while in spain

Hi there @Kerrygipp

 

Thanks for coming back to us.

 

Can you receive calls and texts?

 

Speak soon 🙂

 

Leanne.

 

 

by Kerrygipp Investigator
Investigator

Re: My phone has no signal while in spain

Yes I can receive calls n messages
by
EE Community Support Team

Re: My phone has no signal while in spain

Thanks @Kerrygipp

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

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