12-08-2019 12:35 PM
Hello @Sasha2 ,
Welcome to the community,
Hope you are enjoying your stay in Italy.
Take a look here:
12-08-2019 01:31 PM - edited 12-08-2019 01:35 PM
If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't & can't do the above.
by Kerry83 a week ago