by Sasha2

My phone doesn’t work abroad, what do I do?

It said no service as soon as I landed in Italy and it won’t work. What can I do ?

by Brilliant Contributor
Brilliant Contributor

Re: My phone doesn’t work abroad, what do I do?

Hello @Sasha2 ,


Welcome to the community,


Hope you are enjoying your stay in Italy.


Take a look here:



by Grand Master
Grand Master

Re: My phone doesn’t work abroad, what do I do?

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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EE Community Support Team

Re: My phone doesn’t work abroad, what do I do?

Hi @Sasha2


Welcome to the community.


Thanks for coming here.


If you can try the advice from @XRaySpeX and @Schockwave and let me know if this works for you?


Hope to hear back from you soon 🙂





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