by Jamie43
Visitor

My phone doesn’t work aboard when trying to make calls

 
2 REPLIES 2
by Grand Master
Grand Master

Re: My phone doesn’t work aboard when trying to make calls

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: My phone doesn’t work aboard when trying to make calls

Hello there @Jamie43

 

Thanks for coming here 🙂

 

That is great advice from @XRaySpeX, can you try this and let us know how you get on?

 

Hope you are having a great time.

 

Leanne 🙂

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