by Hannah4 Investigator
Investigator

My phone can't find network when I'm abroad

When abroad, (Amien, France to be specific) I can't find network coverage. Which basically doesn't allow me to troubleshoot any issues I have with my job. I'm travelling to La Reunion soon and need to make sure I can use the phone. 

7 REPLIES 7
by
EE Employee

Re: My phone can't find network when I'm abroad

Good Morning @Hannah4

 

Thanks for coming to the Community! Smiley Happy

 

Did you set up Roaming before you left the UK?

 

If not this will need to be activated by Customer Services for you.

 

Are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

by Hannah4 Investigator
Investigator

Re: My phone can't find network when I'm abroad

HI there Karen!

Thanks for replying.

So - I’m troubleshooting this issue for a colleague of mine. She’s the touring manager so she’s not in the office at the minute but it’s my job to fix this before she goes off again.

What I’ve seen (when I checked the accounts for what deals we have for each company phone) is that there are add ons for international roaming and phone calls/texts. My guess is that this has happened before with back connection (unclear signal when using during phone calls) and now the network just isn’t connecting!

This is a pay monthly contract, as are the other phones for the company

Please let me know if it’s something customer services have to deal with and the best line to get them on!


Thanks so much


Hannah Patel
Office Administrator

–––––––––––––
AKRAM KHAN COMPANY

Unit 311, ScreenWorks, 22 Highbury Grove, London N5 2ER

+44 (0) 20 7354 4333 | www.akramkhancompany.net
Registered in England and Wales | Company registration number 4342933

–––––––––––––

CURRENT PRODUCTIONS

Until the Lions | Winter Tour: Luxembourg, France, Reunion Island, Poland, Canada
Chotto Desh | Winter Tour: Switzerland, France, Sweden
by karzhughes121
Visitor

Re: My phone can't find network when I'm abroad

I am having the same trouble. Please could you direct me to your online chat advisors to get this issue sorted?

by
EE Employee

Re: My phone can't find network when I'm abroad

No Problem @Hannah4

 

Thanks for all the info.

 

Do you know if they've been able to use the phone abroad previously?

 

Has a manual network selection been tried on the device? If not try this and see if it picks up any networks.

 

It is a business pay monthly account?

 

Speak soon.

 

Thanks - Karen. Smiley Happy

by
EE Employee

Re: My phone can't find network when I'm abroad

Afternoon @Hannah4

 

Did you manage to get your colleagues phone up and running?

 

Thanks - Karen. Smiley Happy

by Hannah4 Investigator
Investigator

Re: My phone can't find network when I'm abroad

I rang the EE tech support team and got instructions with two issues. My colleague is away right now so i’ll hear back with how well the network is when she’s back i’m sure!

Thanks for asking!

Hannah

Hannah Patel
Office Administrator

–––––––––––––
AKRAM KHAN COMPANY

Unit 311, ScreenWorks, 22 Highbury Grove, London N5 2ER

+44 (0) 20 7354 4333 | www.akramkhancompany.net
Registered in England and Wales | Company registration number 4342933

–––––––––––––

CURRENT PRODUCTIONS

Until the Lions | Winter Tour: Luxembourg, France, Reunion Island, Poland, Canada
Chotto Desh | Winter Tour: Switzerland, France, Sweden
by
EE Employee

Re: My phone can't find network when I'm abroad

No problem @Hannah4

 

Fingers crossed it's working well for her!

 

Thanks - Karen. Smiley Happy

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