by GD0253
Visitor

My father is currently abroad in USA and he cannot use his phone for calls?

My father has text me to say his phone cannot dial out. He is receiving calls though. He arranged using his phone abroad before he left but it's not working. 

1 REPLY 1
by Grand Master
Grand Master

Re: My father is currently abroad in USA and he cannot use his phone for calls?

@GD0253  Is he putting +44 or 44 instead of 0 at the start of the number?   

 

Has he restarted the device since getting there ?

 

if he has texted you then he does have roaming enabled on his account. And he must of put 44 or +44 at the start of your number just to text you,  

 

what device is he using ?  

 

Could you get him to come here as he my need EE live chat and he will need to do this himself as it's his account.   

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