by Rebecca110
Explorer

My ee phone has been cloned and I'm in Spain and I can't get hold of ee

I woke up this morning and my dad and I keep getting someone that can't speak English I have tried phone 150 it is doing the same thing

5 REPLIES 5
by Grand Master
Grand Master

Re: My ee phone has been cloned and I'm in Spain and I can't get hold of ee

Hi @Rebecca110 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Rebecca110
Explorer

Re: My ee phone has been cloned and I'm in Spain and I can't get hold of ee

I have tried it will not even let me do 150 it goes to a foreign person 

by Rebecca110
Explorer

Re: My ee phone has been cloned and I'm in Spain and I can't get hold of ee

No matter what way I tried to contact then it will not let me I need a live chat

by Grand Master
Grand Master

Re: My ee phone has been cloned and I'm in Spain and I can't get hold of ee

Are you on contract or PAYG?

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by
EE Community Support Team

Re: My ee phone has been cloned and I'm in Spain and I can't get hold of ee

Hi @Rebecca110 

 

Welcome to the community.

 

Could you try manually connecting to a different available Spanish network to see if you still get the same problem?

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks

 

Chris

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