by Maliha18 Investigator
Investigator

My daughter can't roam in Amsterdam. No internet access too

What can she do. She's stranded at the airport

6 REPLIES 6
by Grand Master
Grand Master

Re: My daughter can't roam in Amsterdam. No internet access too

@Maliha18: Did she activate roaming on her MyEE a/c before she left? Presumably not. Having a roaming allowance does not auto enable it. She may still be able to in her online a/c under Manage Devices. If not, she will need to call EE tomorrow. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Maliha18 Investigator
Investigator

How do I activate roaming for someone abroad. I am the bill payer

How do I activate roaming for someone abroad. I am the bill payer

by
EE Community Support Team

Re: My daughter can't roam in Amsterdam. No internet access too

Hello there @Maliha18

 

Welcome to the community.

 

Is the account in your name or your daughters?

 

Have you been able to activate roaming in the My EE account as @XRaySpeX suggested?

 

Speak soon, Leanne 🙂

by Grand Master
Grand Master

Re: How do I activate roaming for someone abroad. I am the bill payer

Look in your MyEE for her no. under Manage Device,

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Maliha18 Investigator
Investigator

Re: How do I activate roaming for someone abroad. I am the bill payer

She couldn't. I called EE. They tried everything. Still nothing. I am so upset. The holiday experience has been spoilt. She can only use what's app to call. 

by
EE Community Support Team

Re: How do I activate roaming for someone abroad. I am the bill payer

Hi @Maliha18.

 

Did they say why they were unable to help you with this?

 

Hope to hear back from you soon.

 

Jon

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