by Bryonyevans1
Visitor

My data roaming isn't working abroad

Recently, I travelled to Holland and despite the fact that I should get roaming when I'm abroad, my internet worked but I wasn't able to make any phone calls or text messages. My network just said 'R'. I am returning to Holland today, how do I fix this issue?

2 REPLIES 2
by Grand Master
Grand Master

Re: My data roaming isn't working abroad

@Bryonyevans1  Your can use your allowance when abroad it doesn’t mean roaming is enabled as these are not the same thing.

 

text ROAMING to 150 to enable roaming on your account. 

by
EE Community Support Team

Re: My data roaming isn't working abroad

Hello there @Bryonyevans1

 

Thanks for coming to the community.

 

Our customer services team will be able to help set up your account for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch by giving us a call.

 

Have a great time 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.