by Farchi86 Investigator
Investigator

My data is not working in the USA but I am on a 4gee max plan with 100gb

I have just arrived in the USA and my data is not working? It says I have used it all? I don’t understand. I am on a 4g max plan with 100gb? 

3 REPLIES 3
by Grand Master
Grand Master

Re: My data is not working in the USA but I am on a 4gee max plan with 100gb

EE's Fair Use policy limits you to 15 GB / month whilst roaming.

 

Did you buy a roaming data add-on when in a country outside the Max PLan area? IF so, get rid of it.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Farchi86 Investigator
Investigator

Re: My data is not working in the USA but I am on a 4gee max plan with 100gb

I only got here yesterday and when I turned my roaming on it didn’t work? So don’t understand it. How do I speak to someone on chat?

by Grand Master
Grand Master

Re: My data is not working in the USA but I am on a 4gee max plan with 100gb


@Farchi86 wrote:

I turned my roaming on


Turned it on on your phone, but did you enable it on your a/c before you left?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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