01-03-2017 07:33 AM
Just landed in Berlin, got the usual texts from EE telling me I can use my calls/texts/data at no extra cost, great. Tried to text my mum to let her know we'd arrived and it failed. Turned my mobile data on and it works fine. So my roaming is working but I can't send texts or make calls? Any idea what I need to do?
02-03-2017 03:49 PM
If I call someone it says 'dialling' but just beeps like it's engaged,though it's not.
Yes it is a personal EE monthly contact, it's a max plan.
02-03-2017 04:30 PM
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using 0044.
If these do not work, please let me know.
02-03-2017 04:58 PM
As the suggestions have not worked, please pop to the live chat link.
This can be found on our Get in touch page, under the EE drop down menu.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.