by Issyluke Investigator
Investigator

My calls and texts aren't working abroad?

Hi there, 

 

my calls and texts aren't working abroad and I can't text are call UK. 

7 REPLIES 7
Highlighted
by Ace Contributor
Ace Contributor

Re: My calls and texts aren't working abroad?

Hi,

@Issyluke

Use 0044 before number to call or text back UK. For example 0044712345678

Many Thanks 

by Grand Master
Grand Master

Re: My calls and texts aren't working abroad?

@Issyluke  Did you enable roaming on your account before leaving the UK ? 

by
EE Employee

Re: My calls and texts aren't working abroad?

Hi @Issyluke

 

Welcome to the Community! Smiley Happy

 

Are you a personal pay monthly customer?

 

If so I can send you a link to our chat team, who can help get you up and running.

 

Thanks - Karen. Smiley Happy

by Issyluke Investigator
Investigator

Re: My calls and texts aren't working abroad?

Hi Karen,

Yes I pay monthly. I also phoned up before leaving and they said my phone
is set up so I'm not sure while it won't work.

I also have enabled data roaming

Thanks,

Issy
by
EE Employee

Re: My calls and texts aren't working abroad?

Hi @Issyluke

 

Just a quick one before I get you to live chat.

 

Please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Many thanks,

 

Lee

by Issyluke Investigator
Investigator

Re: My calls and texts aren't working abroad?

Hi,

I've tried both of these things and neither work. At the moment I'm on
orange.

Thanks
by
EE Employee

Re: My calls and texts aren't working abroad?

Hi @Issyluke

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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