by stuartdick
Explorer

My UK phone can't find a network in Australia. Help?

Network Selection is set to Auto, but even in Manual, no network is found. This is a new issue with this phone. It normally picks up a network worldwide.

4 REPLIES 4
by Grand Master
Grand Master

Re: My UK phone can't find a network in Australia. Help?

Did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: My UK phone can't find a network in Australia. Help?

Good Morning @stuartdick 🙂

 

Welcome to the community. 

 

Have you been able to follow the advice from @XRaySpeX

 

Katie 

by stuartdick
Explorer

Re: My UK phone can't find a network in Australia. Help?

Both ee and tmobile websites have been unavailable for a couple of days. When will,they be back up?

by
EE Community Support Team

Re: My UK phone can't find a network in Australia. Help?

Hi @stuartdick

 

I am sorry to hear your unable to access your account. 

 

I have sent you a private message for further information, 

 

Katie 🙂

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