by Mcewen_andrew
Explorer

My PAYG phone won’t make calls or text abroad

I live abroad and my contract with EE recently came to an end and I changed to be on PAYG as I am not currently using that number (I have a local SIM card here). I spoke to EE cust services on the phone and they said when this happened I needed to top up the SIM card and use the phone every 2 months to keep the number live. I have just topped up but when I try to call and text I just get a dead tone. Please help as I can’t call 150 either. Thanks. 

1 REPLY 1
by
EE Employee

Re: My PAYG phone won’t make calls or text abroad

Hi @Mcewen_andrew and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Which country are you in?

 

Many thanks,

 

Lee

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