by Maisey5893
Visitor

My EU roaming is not working in Dublin?

Hi there, 

i have EU roaming included in my plan but currently in Dublin and I have ‘No Signal’ which means I also can’t call EE and desperately need data for work. Help?

2 REPLIES 2
by Grand Master
Grand Master

Re: My EU roaming is not working in Dublin?

@Maisey5893  You can use your allowances when in the EU it doesn’t mean roaming is part of your tariff.  You need to enable roaming before you leave the UK.  This can still be done if you go to your online account and look at controls within your account,  you might have the option to turn this on yourself.  If not there stay within your account and a live chat window will pop up you can use this to request roaming to be enabled on your account.  

 

Quick question have you tried restarting the device since you got there ? 

by
EE Community Support Team

Re: My EU roaming is not working in Dublin?

Hi @Maisey5893

 

Welcome to the community, I hope you're having a lovely time in Ireland. 🙂

 

As @Chris_B said, roaming must be enabled in order to use your phone abroad. You can check this in your My EE account under Menu > Manage Device.

 

If that is activated, I recommend following the troubleshooting steps below:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:

 

Device Type Actions
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let me know if any of that works.

 

Chris

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