by Marcosigm Investigator
Investigator

My EE number is not being recognised

I’m abroad and my EE number is not being recognised by any phone. Not being able to connect to any roaming signal. When I tried to manage it through the website it says that my number is not recognised by EE. What should I do?

8 REPLIES 8
by
EE Community Support Team

Re: My EE number is not being recognised

Hi @Marcosigm

 

Whereabouts are you? Is your SIM card a contract or pay as you go SIM?

 

Chris

by Profile closed
Not applicable

Re: My EE number is not being recognised

@Marcosigm if you are on an EE contract then did you ensure that Roaming and International Calling were both toggled to On and then Saved when On in your browser MyEE before you went abroad? Check that they are set on On. If not then toggle them to On and Save. Then turn your phone Off and On again.

by Marcosigm Investigator
Investigator

Re: My EE number is not being recognised

I'm in Chile and I have a pay as you go SIM card

 

Thanks!

by Marcosigm Investigator
Investigator

Re: My EE number is not being recognised

It's a pay as you go SIM card and it was working well until I change it fo a local SIM card

by Profile closed
Not applicable

Re: My EE number is not being recognised

@Marcosigm Chile doesn't have good mobile coverage. It could just be that if all else is in order. 

by
EE Community Support Team

Re: My EE number is not being recognised

Hi there @Marcosigm.

 

What phone are you using?

 

Does your handset show signal?

 

Have you seen our roaming page which provides you guidance whilst abroad?

 

Speak soon, 

 

Katie

by Marcosigm Investigator
Investigator

Re: My EE number is not being recognised

I'm using my iPhone SE, and when I tried with a Samsung Galaxy and it request for a PIN number which is not the same PIN number of my SIM card.

 

No signal is shown on both phones.

by
EE Community Support Team

Re: My EE number is not being recognised

Hi @Marcosigm.

 

Does it say what type of pin is required?

 

Is there anyone else with you who has a UK number that has got a signal?

 

Jon

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