by Jauz Investigator
Investigator

Moving abroad

My girlfriend and I are planning on moving to Netherlands sometime over the next year. Does anyone know if I'd be okay upgrading my contract to a max plan which includes unlimited texts, calls and 15GB and using that contract whilst living there permanently? Does the 15GB renew every month? 

 

any help appreciated! 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Moving abroad

That won't work unfortunately as EE 24 month plan terms and conditions state that to use the roaming benefits, your handset must connect to the EE network in the UK at least once every 30 days:

 

 

Roaming

Inclusive roaming benefits are available to UK based customers only. Your phone must be used in the UK at least once every 30 days to make calls and use mobile internet.

3 REPLIES 3
by Profile closed
Not applicable
Solution

Re: Moving abroad

That won't work unfortunately as EE 24 month plan terms and conditions state that to use the roaming benefits, your handset must connect to the EE network in the UK at least once every 30 days:

 

 

Roaming

Inclusive roaming benefits are available to UK based customers only. Your phone must be used in the UK at least once every 30 days to make calls and use mobile internet.

by Skilled Contributor
Skilled Contributor

Re: Moving abroad

Beyond what @Profile closed mentions, which is correct from now till June, new EU Roaming regulations coming into force mid-June mean that you will still have to connect to EE more than you connect to an EU roaming network over a certain period of time, in order to be able to keep using your contract abroad.

 

If you connect to networks abroad more often than to EE in the UK, then EE will be able to apply small charges to your usage in the EU. Calls and texts are something like 3c/min (or /text), and data starts at around 7 euros per GB, and this will gradually reduce to about 2 euros per GB by 2022.

 

Of course the above only applies until the UK leaves the EU. There's no way to tell if it will still be binding afterwards (depends on how close we keep the relationship, stay in single market or not, etc).

by Skilled Contributor
Skilled Contributor

Re: Moving abroad


@Profile closed wrote:

That won't work unfortunately as EE 24 month plan terms and conditions state that to use the roaming benefits, your handset must connect to the EE network in the UK at least once every 30 days:

 

 

Roaming

Inclusive roaming benefits are available to UK based customers only. Your phone must be used in the UK at least once every 30 days to make calls and use mobile internet.


The only issue with this is that from June, the new EU regulations will trump any existing T&Cs that contravene them.

 

Sure enough, one way to control whether a subscriber is connecting their phone to their UK network more than abroad (=the EU regulations) is to say you must connect to the UK once every 30 days (=the EE T&Cs).

However, the subscriber could also be abroad for 3 months and then in the UK for another 5 months - this would also satisfy the EU regulations, and the subscriber is within their rights as no contract T&Cs can be enforced if they contravene current legislation (not just for mobile phones, but in general).

The EU regulations also make clear (at least to the extent that I've read them) that if a subscriber spends more time abroad, then all the home network can do is apply small charges to their account, such as around 3c/min for calls and 7 euros/GB for data. These charges are planned to reduce down to as low as about 2 euros/GB in a few years' time.

 

That said, the EU regulations have indeed been planned with the caveat in mind that subcribers should not be able to hunt for the best deal across EU country borders and subscribe to one country while permanently living in another, but there doesn't seem to be any penalty other than those small extra charges. 

 

Of course all that applies only up to the date the UK finally exits the EU, at which time it will depend on our deal with the EU as to which regulations might still apply.

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