26-08-2017 05:40 PM - last edited on 26-08-2017 05:50 PM by MikeT
Dear Executive Customer Relations,
26-08-2017 06:07 PM
There are no executives attending here, as far as I know. This is a user discussion forum who can have no access to your specific a/c. You will need to raise your issue with CS.
Can you call UK & other EU nos. from Monaco? Are you on PAYG & have sufficient credit to call International nos?
26-08-2017 06:31 PM
26-08-2017 10:10 PM - edited 26-08-2017 10:13 PM
EE don't do unlimited. Have you roaming activated on your account?
You will need to speak to CS on another phone if you cannot use 150, so dial +44 (0) 7953 966 250. Or use live chat via EE contract page (click on the cross next to EE and the live chat function will be visible) after 8am UK time.
27-08-2017 11:40 AM
Thank you Lee. I am seriously considering switching to Vodafone now.
Given that Monday is a bank holiday in the UK, I do not see this issue being solved until Tuesday. Last time it took me 18 months of reporting it, until in desperation I contacted the CEO of EE. Once I had done that it was fixed within an hour!!!!!!!!!!!!!!!
I can not even phone numbers in Monaco.. I can ONLY phone UK numbers... and for my work I need to phone the USA, India, France, Pakistan, South Africa, Australia... you name it.
I am P@ssed off !!!!!!!!!!!!
27-08-2017 12:58 PM
Thank you Lee.
Let's see what happens.
To add insult to injury I have just received an SMS text message from EE stating;
Your latest bill is now ready to view in My EE. Simply log in at ee.co.uk/bill to see it. We'll be taking your payment on or after 03/09/2017.
I am furious!!
27-08-2017 04:49 PM
You need to contact CS to lift International call barring.
30-08-2017 05:19 PM - edited 30-08-2017 05:20 PM
My apologies @christopherboul
Please do pop over to:
30-08-2017 05:20 PM
Click on your avatar near top L of this page & then the envelope.