by Acbeales
Visitor

Mobile not able to make calls in France.

Gone to France this week but not been able to make calls via mobile.  Same mobile, with same Orange F reception (in same holiday house).

 

calls not connecting though?

 

i have checked the international prefixes 

 

I have tried turning off 4G

 

what has happened?

2 REPLIES 2
by Grand Master
Grand Master

Re: Mobile not able to make calls in France.

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Mobile not able to make calls in France.

Hi there @Acbeales

 

Welcome to the community. 🙂

 

If you can follow the advice from @XRaySpeX and let us know if this works for you.

 

Hope you are having a great time in France 🙂

 

Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.