by BarboraJ Investigator
Investigator

Mobile data stopped working while roaming

Hi, 

I am currently on pay monthly plan with unlimited texts and calls and 12GB data that I can use while Roaming in the EU as well. I travel a lot because of my job and being able to be online is essential.

All was working fine until 2 days ago when my data stopped working. I didn't use the allowance up have still 10GB. Anyone encountered same problem? I'm currently in Slovakia and it isn't working here, it didn't work in Hungary either. No Data what so ever and I tried restarting my phone even changed the device but no help. 

I would appreciate any tips on how to fix this or why it's happening.

Thank you!

6 REPLIES 6
by Grand Master
Grand Master

Re: Mobile data stopped working while roaming

Hi, 

 

You can only roan for 30 days at a time before you need your connection to the UK network. Have you connected to the UK network in the last 30 days. 

 

  • Have you tried manually connecting to another network? 
  • Have you reset your network (if you have an iPhone) 

 

There is no specific account access on these forums so you will need to call CS to discuss this issue further. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Skilled Contributor
Skilled Contributor

Re: Mobile data stopped working while roaming

Hi @BarboraJ,

 

As @Northerner says, if you haven't connected to EE in the UK for more than 30 days, that might be the reason why your data stopped working abroad (although EE should notify you before cutting you off).


I suggest you call Customer Service, they will be able to tell the actual reason and help you sort it out.

 

From the 15th June new EU regulations mean that EE will have to notify you if you are connecting to networks abroad more often (in a certain period of time) than the UK, and even then, they should not cut you off but start applying a small charge to your data and calls.

by BarboraJ Investigator
Investigator

Re: Mobile data stopped working while roaming

Hi guys,

 

Thank you so much for your replies, I have been in the UK until last week, so it is actually less than a week now that I'm roaming so that shouldn't be an issue. No notification came from EE either so I guess I will just call the customer care and see what's going on cause the live chat is never available. 

by
EE Community Support Team

Re: Mobile data stopped working while roaming

Good morning @BarboraJ

 

Welcome to the EE community 🙂

 

I can see you've had some help from @Northerner and @DonDino already.

 

Have you managed to speak to customer services yet?

 

Are you a personal or a business EE pay monthly customer?

 

Thanks

 

Richard

 

🙂 

by BarboraJ Investigator
Investigator

Re: Mobile data stopped working while roaming

Hi @Richard_C,

I have called the customer support,

Spoke already with 2 of their members but the issue still isn't resolved,
they have tried to reset my account settings and also I have tried
different things on network settings on my phone but no help so far, I'm
still waiting for them to call me back.
I honestly don't understand what happened since it was working just fine
and suddenly no coverage.
I'm having personal account with EE, the 14GEE max plan.

Thank you!

Barbora
by
EE Community Support Team

Re: Mobile data stopped working while roaming

Hi @BarboraJ

 

Thanks for coming back to me 🙂

 

I've sent you a private message here to try and offer some further support.

 

Cheers

 

Richard

 

🙂

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