by SJAPARKER Investigator
Investigator

Mobile data isn't working

Hi,

i got to Barcelona today and haven't received any text to say I can use my phone and I haven't had any service since I've been here, I'm using my iPhone SE on my personal account. I'm really relying on my mobile data to get around using maps because I haven't prepared anything else. Many thanks

Steffanie Parker

4 REPLIES 4
by
EE Community Support Team

Re: Mobile data isn't working

Hi @SJAPARKER

 

Welcome to the EE Community, thanks for posting. 🙂

 

Did you set up roaming before you went?

 

If you did, it may be worth trying these steps first:-

  • Re-booting your device
  • Do a manual network search in ‘settings’
  • Try turning 4G off in ‘settings’

If you need help with the network search you can find steps on how to do it on our What to do if you're having problems abroad supporting article.

 

Let me know how you get on.

 

Chris 🙂

 

 

by SJAPARKER Investigator
Investigator

Re: Mobile data isn't working

Hello,

I don't think I set it up, I thought it just worked when you got to another country.. silly me! Is there any way I get get it up and running now? 

Thank you,

Steff

by SJAPARKER Investigator
Investigator

Re: Mobile data isn't working

Hello,

I didn't set up data roaming, I thought it was an automatic thing. Sorry! Is there any way I can set it up whilst I'm abroad? Thank you,

Steff

by
EE Community Support Team

Re: Mobile data isn't working

OK, no worries @SJAPARKER. 🙂

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

 

 

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