by mhadley1984
Visitor

Mobile Internet not working Abroad

I've just added a data add on but its not working.

 

Currently in France

 

Any advice?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Mobile Internet not working Abroad

@mhadley1984  Did you enable roaming on your account before you left the UK ?  

2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Mobile Internet not working Abroad

@mhadley1984  Did you enable roaming on your account before you left the UK ?  

by
EE Employee

Re: Mobile Internet not working Abroad

Hi @mhadley1984 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

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