by Tomblackwell21 Investigator
Investigator

Mobile Data Abroad EU

Hello, my mobile data had been working fine for the past 7 days I've been here however it has now stopped working. It was connecting to Go mobile however now just shows full signal but no mobile data. Mobile Data is turned on as is roaming and it is a galaxy s7 edge

5 REPLIES 5
by
EE Employee

Re: Mobile Data Abroad EU

Hi @Tomblackwell21 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Tomblackwell21 Investigator
Investigator

Re: Mobile Data Abroad EU

Hi Lee,

 

I've tried the manual search and nothing happens, it just constantly loads however I've had full signal in this area all week (And still do)

 

When I call someone it says I am not registered to a network

 

It is a personal mobile

 

Thank you for your help!

by
EE Employee

Re: Mobile Data Abroad EU

Hi @Tomblackwell21

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Tomblackwell21 Investigator
Investigator

Re: Mobile Data Abroad EU

Hi Lee,

 

Thanks so much for your assistance today. 

 

I contacted the live chat and it was found to be a problem with the Go Mobile network in Malta in general. It is now back up and running.

 

🙂

by
EE Employee

Re: Mobile Data Abroad EU

Hi @Tomblackwell21

 

You're most welcome, glad you are sorted 🙂

 

Many thanks,

 

Lee

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