18-11-2018 01:26 PM
Hi I in Mexico and I have max plan when I ready my plan Opcion I can you my phone with no extra cos but when I switch the phone in Mexico I get to message:
Welcome to Mexico. Text TRAVEL to 150 to get a massive 500MB of daily data for a fixed £6.00 a day while you're there. Opt in once and you'll only be charged on days you use data abroad in an included country. For full details, click add-on.ee.co.uk/traveldata for free (check data roaming is ON).
Otherwise, you can choose a standard data add-on from £5 for 50MB. Click add-on.ee.co.uk for free to buy.
For the best possible network coverage please make sure your handset can automatically select a network. If you need help to do that, go here: http://ee.co.uk/help/phones-and-device
Hi again. Calls cost £1.80/min to make or receive, texts 60p and pic msg 50p each to send. Call +447953966250 for Customer Services (£1.80/min) & 112 in case of emergency. Have a good trip!
18-11-2018 02:01 PM
Have you logged into your online account to check roaming is activated.
Mexico is only covered under Max plans purchased or taken out after the 10th May 2017.