by philip751 Investigator
Investigator

Max plan not working in Mexico

Even though I have a max plan I have not received any confirmation that my phone will work in Mexico without having to pay extra.

10 REPLIES 10
by Grand Master
Grand Master

Re: Max plan not working in Mexico

Did you receive any Welcome msg on entering Mexico? Maybe EE don't know you gone roaming. Did you enable roaming on your a/c before you left UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by philip751 Investigator
Investigator

Re: Max plan not working in Mexico

Hi,I did not receive a welcome message and I have been to Mexico before when it worked. All I have done since then is upgrade my phone.Phil Sent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: Max plan not working in Mexico

Check whether you have Roaming enabled in your MyEE a/c under Manage Device. If not, try to switch it on. If it won't let you you will need to call CS to do so.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Max plan not working in Mexico

Hi @philip751,

 

Welcome to the EE Community.

 

If you try to load a webpage, are you redirected to purchase an add-on or does the page load successfully?

 

Thanks

 

James

by philip751 Investigator
Investigator

Re: Max plan not working in Mexico

Hi,If not on wifi yes.PhilSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Max plan not working in Mexico

Hi @philip751,

 

If you are not directed to the add-ons page when browsing the internet over mobile data, it means your inclusive roaming in Mexico is working.

 

Have a great holiday. Smiley Happy

 

James

by philip751 Investigator
Investigator

Re: Max plan not working in Mexico

Hi James,I get the redirect when I am not on mobile internet.  I wish I was on holiday! :(Phil Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Max plan not working in Mexico

Hi @philip751,

 

Just to confirm, your mobile data is working fine but you can't connect using WiFi?

 

Thanks

 

James

by philip751 Investigator
Investigator

Re: Max plan not working in Mexico

Hi James,No.  I admit that I have not tried mobile data yet as I do not want to risk incurring charges. I can connect to wifi no problem.PhilSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Max plan not working in Mexico

Hi @philip751,

 

If your plan doesn't include roaming in Mexico, you'll be redirected to purchase an add-on if you try to use mobile data.

 

You can't be charged for data usage when roaming without purchasing an add-on.

 

Let me know if mobile data works when you have had a chance to test it.

 

Thanks

 

James

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