by LM4 Investigator
Investigator

Max plan doesn’t work

Hello,

im in NZ. I called to organise a change to the max plan before I left. Now im

here the phone appears to be connected to Spark NZ but does not seem to be using data. Have checked and data is turned on. 

Have turned it off and on again. It still doesn’t work.

any ideas?

6 REPLIES 6
by LM4 Investigator
Investigator

Re: Max plan doesn’t work

Thanks for the suggestion.
had a try and it doesn’t work.
I’ll call Ee when they open in a bit.
thanks again

Sent from my iPhone
by Grand Master
Grand Master

Re: Max plan doesn’t work

Hi @LM4

 

Log into your online account and ensure you have activated roaming and international calls.

 

I assume you didn't check roaming was active before leaving the UK.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by LM4 Investigator
Investigator

Re: Max plan doesn’t work

Hello, thanks for your reply. I checked and they are active on my account.

the screen reads Spark NZ 4G, so it appears to be connected.

i called EE before I left and was told I could just use my phone as normal when in NZ.

incidentally I tried to use a data pack recently in South America and that did not work either. I’ve been through all the phone settings and everything is on.

 

by Ace Contributor
Ace Contributor

Re: Max plan doesn’t work

Hi @LM4 What happens when you try and use data, and go to a site like http://neverssl.com

 

(It's important to try a non https site)

 

Either...

It works - there's no problem

You get redirected to the add-on page - roaming works but there's an account issue

Nothing works - either a phone or roaming isn't enabled issue.

by LM4 Investigator
Investigator

Re: Max plan doesn’t work

Thanks for the suggestion.

had a try and it doesn’t work.

I’ll call Ee when they open in a bit.

thanks again

 

by
EE Community Support Team

Re: Max plan doesn’t work

Hi @LM4

 

I have sent you a private message for some further information, please take a look and get back to me. 

 

Speak soon, Katie 🙂

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