14-05-2017 06:45 PM
I was wondering if anyone could answer this.
Im currently on a max plan from sept 2016. I have seen that the new max plans include 5 newer countries.
Is is there anything that I would have to do to benefit from it?
Ive spoken to the online chat team and they said it'll automatically change on the 15th to include that.
However when I spoke to the contact centre said that I would have to change to a higher max price plan.
Im unsure of how to proceed.
Thanks in advance.
14-05-2017 08:18 PM - edited 14-05-2017 08:19 PM
The information you were given from the customer support agent is incorrect I am afraid.
You will have to switch to one of the new Max plans to benefit from this.
I would recommend you to call back again in a few days time when the correct info are propagated in the system. 🙂
15-05-2017 06:10 PM
Unless you're going away a lot, the Travel Data Pass may be a better option, and stick with the plan you are on - at least until September then you can renegotiate your plan, and see what EE will offer.
(Travel Data pass can only be added to existing max plans from 15th June)
15-05-2017 10:29 PM
Thanks for the message,
I go to North America quite frequently, so would prefer the benefits of the new plan.
The data pass doesnt allow calls, so doesnt really help.
Why would this change in september?
15-05-2017 10:35 PM
@Michael90, I mentioned September as I assumed you would be out of contract (assuming a 12 month sim only plan?) and you are free to negotiate with EE on their current plans, discounts, etc, or threaten to leave and see if that helps get a better deal.
You can phone 150 and move onto a new MAX plan that includes free roaming in the 5 non EU contries. Depending on what you pay now, you could end up paying more, but have less data, but they can go through your options.
by Kerry83 a week ago