by Yaz999 Investigator
Investigator

Making phone calls from abroad

I'm trying to make a phone call to a UK mobile number from Italy but it keeps saying that I can't make the call. I was able to call yesterday but when I've gone to do it today, I'm not able to. I'm not even able to contact ee customer services as it comes up with the same message. 

 

Please help as needing to make a phone call 

6 REPLIES 6
by
EE Community Support Team

Re: Making phone calls from abroad

Good Morning @Yaz999

 

Thanks for coming to the community. 

 

I hope you're having a fantastic time in Italy 🙂

 

What phone are you currently using?

 

Have you tried a manual network selection?

 

Speak soon, 

 

Katie 

by Grand Master
Grand Master

Re: Making phone calls from abroad

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by Yaz999 Investigator
Investigator

Re: Making phone calls from abroad

Hi, yes I did. I've been able to make calls yesterday. It's just happened today that I cant

Sent from my Huawei phone
by Yaz999 Investigator
Investigator

Re: Making phone calls from abroad

Hi Katie

 

I am using a huwaei p20. 

 

I haven't no as I can't see how to do it 

 

Many thanks

Yasmin 

by
EE Community Support Team

Re: Making phone calls from abroad

Hi @Yaz999

 

Please follow these steps:

 

Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK. 

 

Thanks, 

 

Katie 🙂

by Yaz999 Investigator
Investigator

Re: Making phone calls from abroad

Thanks katie

 

I've tired that and still not able to make calls 

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