30-07-2019 09:08 AM
I'm trying to make a phone call to a UK mobile number from Italy but it keeps saying that I can't make the call. I was able to call yesterday but when I've gone to do it today, I'm not able to. I'm not even able to contact ee customer services as it comes up with the same message.
Please help as needing to make a phone call
30-07-2019 11:26 AM - edited 30-07-2019 11:27 AM
Good Morning @Yaz999.
Thanks for coming to the community.
I hope you're having a fantastic time in Italy 🙂
What phone are you currently using?
Have you tried a manual network selection?
30-07-2019 12:25 PM
If on contract, did you activate roaming on your EE a/c before you left UK?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
30-07-2019 02:44 PM
Please follow these steps:
Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK.