by ablister

Making calls from abroad

Hi, I'm currently in Germany and can't make calls or texts. 


I've set the tab in my 'manage device' section to 'Call abroad and premium rate' to activate and says it can take up to 24 hours to change. But then when I check again and it has changed back to blocked? I have 4g access and have tried a different network but 'error10' appears when I try to text.


I'm pay monthly and the numbers start +44 etc. Phone itself has been set up to allow roaming for both national and international.


Any help would be appreciated, thanks  

EE Community Support Team

Re: Making calls from abroad

Good Morning and welcome to the community @ablister


I hope you're having a fab time in Germany. 


It sounds like you've tried everything I would recommend, I have sent you a private message for further detail. 


Speak soon, 


Katie 🙂


Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.