by Vitany00 Investigator
Investigator

Making calls from abroad

I am on holidays in Greece and I am not able to make calls to the UK and I can't contact the ee numbers to sort it out or access live chat. Can someone help me? I want to note that I can call local Greek numbers.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Making calls from abroad

Hello @Vitany00

 

Thanks for the reply.

 

Yes this could be what is stopping you from making calls, and would need activated.

 

You can do this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate and tick this option.

 

Let me know how you get on 🙂

 

Leanne.

 

 

5 REPLIES 5
by
EE Community Support Team

Re: Making calls from abroad

Hello there @Vitany00

 

Thanks for posting on the community.

 

Can you receive calls and texts?

 

Do you hear an error message when you make a call?

 

Speak soon, Leanne.

by Vitany00 Investigator
Investigator

Re: Making calls from abroad

Hi Leanne,

 

I think I'm able to receive texts and calls. I do hear an error message  'your mobile doesn't have access to the number you are calling'.

 I'm wondering if it's because I have asked ee to block me from calling numbers that if I call I'll get charged and now that i went on holiday it got confused.

 

Thanks 

Mersa

by
EE Community Support Team
Solution

Re: Making calls from abroad

Hello @Vitany00

 

Thanks for the reply.

 

Yes this could be what is stopping you from making calls, and would need activated.

 

You can do this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate and tick this option.

 

Let me know how you get on 🙂

 

Leanne.

 

 

by Vitany00 Investigator
Investigator

Re: Making calls from abroad

Awesome thanks i think it's fixed now!

 

 

by
EE Community Support Team

Re: Making calls from abroad

Excellent! Thanks for letting us know, @Vitany00.

 

Enjoy the rest of your trip. 🙂

 

Chris

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