by Samanthacarrick
Explorer

Landed in Cyprus but unable to dial out - help!

Hi there have landed in Cyprus but I am unable to make any calls even though I was sent the EE welcome message say I can make calls. Please help!

4 REPLIES 4
by Grand Master
Grand Master

Re: Landed in Cyprus but unable to dial out - help!

@Samanthacarrick   Did you enable roaming on you account before you left the UK ?   

by Samanthacarrick
Explorer

Re: Landed in Cyprus but unable to dial out - help!

Hi there yes I did

Sam

Sent from my iPhone
by Grand Master
Grand Master

Re: Landed in Cyprus but unable to dial out - help!

@Samanthacarrick

 

Hi,

 

Have you tyred resetting your network under settings?

 

Thanks 

 




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by
EE Employee

Re: Landed in Cyprus but unable to dial out - help!

Hi @Samanthacarrick and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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