18-07-2018 03:50 PM
I have just spent a week on a boat circumnavigating Iceland. Only once has my phone connected to an EE 4G roaming partner network. My wife who has the identical phone and same settings has been connecting to a 4G service everywhere. The only difference is that I am with EE and she is with a competitor (think gas we need to live). Why does EE not connect to a 4G network? Searching networks always shows a suitable 4G service but my EE SIM never connects to it. I have not been able to get any internet service on my phone all week except in one remote location. Not even in the capital can I get a 4G service with EE. What's the point of paying for a premium service if it is restricted to 2G?
14-07-2018 01:21 AM
18-07-2018 03:55 PM - edited 18-07-2018 03:57 PM
@ChrisJohn EE doesn’t control what networks provide in other countries in the area your at. EE has an agreement with that network to provide a signal to you and that’s it. If that roaming network is poor in a particular area that is out of EEs control. EE has no control over how a roaming network infrastructure set up. And seeing as you say you’ve been on a boat then just perhaps you’ve been out of range from that roaming networks signal reach.
18-07-2018 04:21 PM
But the wife isn't! On the same boat with the same phone.
18-07-2018 04:33 PM
There does seem to be issues roaming on EE in Iceland. Have a look at a recent thread, Roaming in Iceland , with a solution of getting EE to refresh the network settings from their end.
18-07-2018 04:44 PM - edited 18-07-2018 05:47 PM
18-07-2018 05:43 PM
Have you spoken to EE to refresh your network settings from their end?
18-07-2018 05:59 PM
Thanks for your advice. No I didn't think to call EE and as I am returning home in the morning i won't bother this time. It's a pity that EE isn't more proactive if they know that there is a problem. The fact that it worked OK on one occasion made me think that it was a local network issue rather than the settings at the UK end.
18-07-2018 06:01 PM
@ChrisJohn Networks don’t really try and get signals beyond land mass it’s only there because the mast points in a 360 direction and just so happens to reach out beyond land mass. How far out to sea was you. ?