by RC0013 Investigator
Investigator

Just bought travel data package for USA but how do I use it

 Just bought travel data package to use maps etc in USA. How do I use it as nothing happened I try to use maps but do I put data roaming on as it’s just swirling & timing out.
8 REPLIES 8
by Grand Master
Grand Master

Re: Just bought travel data package for USA but how do I use it

@RC0013 Yes , you need to turn Data Roaming ON  

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by RC0013 Investigator
Investigator

Re: Just bought travel data package for USA but how do I use it

Yes my roaming is on and it worked in the uk. It’s only the maps I want so thats the only thing I have turned on. 

by RC0013 Investigator
Investigator

Re: Just bought travel data package for USA but how do I use it

All I get is request timed out but it’s using up data. But map being able to see a map is a waste of time. 

by Grand Master
Grand Master

Re: Just bought travel data package for USA but how do I use it

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by RC0013 Investigator
Investigator

Re: Just bought travel data package for USA but how do I use it

Yes I’m on a business contact. already in the USA and the hire car has apple play so would be easy to use apple map as a sat nav and cheaper. 

by
EE Community Support Team

Re: Just bought travel data package for USA but how do I use it

Good Morning @RC0013.

 

Did you manage to check if roaming is active in your MyEE Account as @XRaySpeX suggested?

 

This would need to be active to be able to use data abroad.

 

Jon

by RC0013 Investigator
Investigator

Re: Just bought travel data package for USA but how do I use it

No site under maintenance 

by
EE Community Support Team

Re: Just bought travel data package for USA but how do I use it

Thanks for getting back to us @RC0013.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

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