by Jonesj2
Visitor

Just arrived in USA for holiday but have no service.

Just arrived in USA to find my phone has no service despite receiving a txt from EE on arrival telling me I can use my plan minutes  (?)

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Just arrived in USA for holiday but have no service.

@Pagey3103  Have you restarted the device since you got there ?

5 REPLIES 5
by Pagey3103
Explorer

Re: Just arrived in USA for holiday but have no service.

Have you text roaming to 150? I'm having the same issues but in Croatia. I spoke to EE rep who told me everything was set up and can start using my phone as normal . Despite following all guidance from the EE texts I still get the "no internet" messages on every app ? I do note it says can take up to 24 hours to works so I'll give it a little while longer .

by Grand Master
Grand Master

Re: Just arrived in USA for holiday but have no service.

@Jonesj2 @Pagey3103   Have you enable roaming on your devices ?  

by Pagey3103
Explorer

Re: Just arrived in USA for holiday but have no service.

Yeah done all that but still nothing .

by Grand Master
Grand Master
Solution

Re: Just arrived in USA for holiday but have no service.

@Pagey3103  Have you restarted the device since you got there ?

by
EE Community Support Team

Re: Just arrived in USA for holiday but have no service.

Morning @Jonesj2 @Pagey3103

 

Thanks for coming to the community.

 

Has the restart worked for you?

 

If not I would recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Have a great time 🙂

 

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