by Andrew08
New Member

Just arrived in US - phone does not work for calls. Switched on and off. text ok

Can't call to get help - no option but this forum

3 REPLIES 3
by Grand Master
Grand Master

Re: Just arrived in US - phone does not work for calls. Switched on and off. tex

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Just arrived in US - phone does not work for calls. Switched on and off. tex

Good Morning @Andrew08

 

Welcome to the community! Smiley Happy

 

If your texts are working ok then roaming will be active on your account.

 

What happens when you try and make a call?

 

Have you tried doing a manual network search in settings?

 

Thanks - Karen. Smiley Happy​​​​​​​

by Grand Master
Grand Master

Re: Just arrived in US - phone does not work for calls. Switched on and off. tex


@Karen_C wrote:

If your texts are working ok then roaming will be active on your account.


As long as OP means sending texts are working. I allowed for the possibility that only received texts are working.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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