by SilviaYan
Visitor

It there any list of EE EU roaming partner?

Hi there,

 

I would like to know where can I find the list of EE EU roaming partner, thanks.

9 REPLIES 9
by Grand Master
Grand Master

Re: It there any list of EE EU roaming partner?

@SilviaYan  I don’t believe there is one.  Your device wil connect to different network providers within the EU depending on where you are in the EU. 

by
EE Employee

Re: It there any list of EE EU roaming partner?

Hi and welcome to the community @SilviaYan 

 

You handset will try to connect to the best network possible whilst roaming.

 

You can manual network search if needed to pick up an alternative, plus you are not charged any different when moving from network to network.

 

To manual network search please see the below instructions:

 

Phone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Many thanks,

 

Lee

 

 

by Grand Master
Grand Master

Re: It there any list of EE EU roaming partner?

There used to be a list of EE's 4G roaming partners but I can't find it now.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by chawkin7
Explorer

Re: It there any list of EE EU roaming partner?

Hi Lee,

 

I keep getting different answers, you're the second EE rep to say I should be able to manually log on to any network (that appears when I do a manual search), however when I try, I just get the message that my SIM card is not suitable for a connection to that network (Mobistar in Spain and Vodafone.de in Germany).

 

But an EE tech spec just said that I can only log onto "Partner" networks.

 

The problem is that the "partner" networks have poor service where I am, so if there isn't a list of Partner networks, how am I meant to know which ones I can use? 

 

Or are you correct and the tech spec is wrong, which would suggest I have an issue with my SIM card?

by
EE Community Support Team

Re: It there any list of EE EU roaming partner?

Hi there @chawkin7

 

Thanks for coming here.

 

Can you connect to any network when roaming?

 

What phone are you using?

 

Speak soon. Leanne.

 

 

by chawkin7
Explorer

Re: It there any list of EE EU roaming partner?

Hi.

 

I'm using a Galaxy S9, on a Business contract.

 

It will connect automatically to Orange in Spain and Telekom.de in Germany, but they have very poor signals where I am, and data is very hit or miss.

 

Thanks.

by Grand Master
Grand Master

Re: It there any list of EE EU roaming partner?

@chawkin7: @Lee_H did not say "any". He said "alternative" meaning an alternative Partner network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: It there any list of EE EU roaming partner?

Hi @chawkin7

 

Thanks for coming back to me.

 

Is anyone else able to connect to these networks?

 

Leanne.

 

 

by Scholarly Contributor
Scholarly Contributor

Re: It there any list of EE EU roaming partner?

The list can be found here: https://ee.co.uk/content/dam/ee-help/Help-PDFs/roaming_networks_27.02.18.pdf

 

The link is on the EE roaming home page under "Great 4G coverage, at home and away"

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