by qesya Investigator
Investigator

Issues in payment?

Hello Everyone,

Im having holiday outside of Europe, 
I lost my card and blocked it.
My payment has been refused so I changed card on my profile but it s not accepting the payment, even if there s money on my account.
I cant either call the EE customer service cause im not in uk.
Any help?

Thanks

6 REPLIES 6
by
EE Community Support Team

Re: Issues in payment?

Hi @qesya 

 

Welcome to the community.

 

Are you looking to top up a pay as you go account or pay a monthly contract bill?

 

Chris

by Grand Master
Grand Master

Re: Issues in payment?

Try calling the Freephone no. in my sig over Skype.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by qesya Investigator
Investigator

Re: Issues in payment?

Trying to pay my monthly bill using a revolut card

by
EE Community Support Team

Re: Issues in payment?

Thanks @qesya 

 

Do you have any other cards that you could try? Have you used a Revolut card with us before?

 

Chris

by qesya Investigator
Investigator

Re: Issues in payment?

No, never.
But being abroad, I ve lost my card, I blocked that, and the only way to have a mastercard was through Revolut.

by
EE Community Support Team

Re: Issues in payment?

OK thanks, @qesya .

 

Did you try to follow @XRaySpeX's advice?

 

Chris​​​​​​​

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