by ForeverYoung Valued Contributor
Valued Contributor

Is phoning 360 when abroad to top-up my PAYG a free call?

In the UK I top-up my PAYG account by dialing 150. I believe that when abroad the number is 360. Is the 360 a free call same as 150?

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

Hi @ForeverYoung it’s free within Eu outside of Eu you would be charged the roaming rates for the country you are in 

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5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

Hi @ForeverYoung it’s free within Eu outside of Eu you would be charged the roaming rates for the country you are in 

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by Grand Master
Grand Master

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

@Damienw1: Is that cuz it's an automated service, not speaking to CS?

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Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

I believe so my understanding is if you speak to Cs you still get charged the 25p even in the Eu 

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by
EE Community Support Team

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

Hi everyone,

 

I will double check this and reply with a definite answer as soon as I get it.

 

Jon

by
EE Community Support Team

Re: Is phoning 360 when abroad to top-up my PAYG a free call?

Hi everyone,

 

Just to clarify, @Damienw1's original answer was spot on.

 

Calling 360 from a pay as you go phone is free in the UK and the EU.

 

Thanks,

Jon

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