25-12-2017 08:25 PM
Myself and my partner have recently changed to EE. We have family in Ireland who we have tried to call today for Christmas however much to our annoyance the calls are barred and we haven’t been able to ring them.
How do we sort this out?
25-12-2017 09:39 PM
Are you contract or PAYG?
26-12-2017 10:21 AM
Good morning @amylouisem
Thank you for coming to see us in the EE community from Ireland 🙂
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
26-12-2017 10:52 AM
These are International calls from UK, Do you have credit or allowances for them?